Privacy Policy

Last updated: 26th of September, 2026

Silibites ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit silibites.com (the "Site") or make a purchase from us, and outlines your rights regarding that information.

We are an Australian business and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Because we sell to customers worldwide, we also aim to handle personal information consistently with other applicable privacy laws, such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where they apply to you.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, postal and billing/shipping addresses.
  • Order information: products purchased, order history, payment confirmation (we do not store full card numbers — see Section 4).
  • Account information: if you create an account, your login details and saved preferences.
  • Communications: messages you send us via email, contact forms, or social media.
  • Technical information: IP address, browser type, device information, and browsing behaviour on our Site, collected via cookies and similar technologies.
  • Marketing preferences: whether you've subscribed to our newsletter or marketing communications.

2. How We Collect Information

We collect personal information directly from you when you:

  • Browse or make a purchase on our Site
  • Create an account
  • Subscribe to our newsletter or marketing emails
  • Contact our customer care team
  • Enter a competition or promotion
  • Interact with our social media pages

We also collect information automatically through cookies and analytics tools when you use our Site (see Section 6).

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and customer service
  • Communicate with you about your order, account, or enquiries
  • Send you marketing communications, where you have opted in (you can unsubscribe at any time)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud or security issues
  • Comply with our legal obligations

4. Payment Information

Payments made on our Site are processed by third-party, PCI-DSS-compliant payment providers (such as Shopify Payments, Stripe, or PayPal, as applicable). We do not store your full credit or debit card details on our servers. Please refer to our payment providers' own privacy policies for how they handle your payment information.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers, such as web hosting providers, payment processors, shipping and logistics carriers, email marketing platforms, and IT service providers, solely to help us operate our business.
  • Professional advisers, such as accountants or legal counsel, where necessary.
  • Government or regulatory bodies, where required by law.
  • A buyer, if we sell or transfer part or all of our business, subject to confidentiality arrangements.

Any third parties we share information with are required to protect it in accordance with applicable privacy laws.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Remember your cart and preferences
  • Understand how visitors use our Site (analytics)
  • Deliver relevant advertising (if applicable)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

7. International Transfers

As we ship worldwide and may use overseas service providers (for example, cloud hosting or payment processing), your personal information may be stored or processed outside Australia, including in countries that may not have equivalent data protection laws. Where this occurs, we take reasonable steps to ensure your information continues to be handled in accordance with this Privacy Policy and applicable law.

8. Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting obligations, after which it is securely deleted or de-identified.

10. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Object to or restrict certain processing of your information
  • Lodge a complaint with a relevant privacy regulator

Australian residents may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

EU/UK residents may have additional rights under the GDPR, including data portability, and may lodge a complaint with their local supervisory authority.

California residents may have additional rights under the CCPA regarding disclosure and deletion of personal information.

To exercise any of these rights, please contact us using the details below.

11. Children's Privacy

Our Site and products are intended for purchase by adults on behalf of children. We do not knowingly collect personal information directly from children.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Silibites Email: [insert privacy contact email] Address: [insert business address]