Shipping Policy
Thank you for shopping with Silibites. We're based in Australia and ship to customers around the world. Here's everything you need to know about how we get your order to you.
1. Order Processing Time
- Orders are typically processed and dispatched within [1–3] business days of being placed, excluding weekends and public holidays.
- During peak periods (such as sales events or holidays), processing may take slightly longer. We'll always aim to keep you updated.
- You'll receive a confirmation email once your order has been dispatched, including your tracking details (where available).
2. Domestic Shipping (Australia)
| Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [3–7] business days | [Insert cost / free over $X] |
| Express Shipping | [1–3] business days | [Insert cost] |
Delivery times are estimates provided by our shipping carriers and commence from the date of dispatch, not the date the order is placed.
3. International Shipping
We ship to most countries worldwide. Estimated delivery times vary by destination:
| Region | Estimated Delivery Time |
|---|---|
| New Zealand | [Insert estimate] |
| United States / Canada | [Insert estimate] |
| United Kingdom / Europe | [Insert estimate] |
| Rest of World | [Insert estimate] |
International shipping costs are calculated at checkout based on destination, weight, and shipping method selected.
4. Customs, Duties, and Taxes
For international orders, your shipment may be subject to import duties, taxes, or customs clearance fees imposed by your local government. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information before placing an order. Silibites is not responsible for delays caused by customs processing.
5. Tracking Your Order
Once your order is dispatched, you'll receive an email with a tracking number and a link to track your parcel. Please allow up to 24–48 hours after dispatch for tracking information to update.
6. Shipping Delays
While we work with reliable carriers, occasionally delays occur due to high demand, weather, customs processing, or other circumstances beyond our control. We appreciate your patience and will assist wherever we can if your order is significantly delayed.
7. Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible and we'll do our best to update it before dispatch.
8. Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact our customer care team with your order number (and photos, if damaged) as soon as possible so we can investigate with the carrier and arrange a resolution.
9. Split Shipments
If your order contains multiple items, they may occasionally be shipped separately or arrive at different times. You will not be charged extra for this.
10. Contact Us
If you have any questions about your shipment, please reach out to our customer care team with your order number and we'll be happy to help.
Silibites Email: [insert contact email]